We understand that circumstances may arise that require our customers to cancel their orders. Whether it’s because of a change of heart or any other reason, we have implemented a detailed Cancellation Policy to guarantee our customers’ satisfaction with their shopping experience.
We provide a 24-hour window for all order cancellations. Our order processing time is 1-2 business days, excluding weekends and public holidays. If you need to cancel your order, please contact us as soon as possible to ensure that it can be canceled before it is processed.
Cancellation Process
To cancel your order, please contact us as soon as possible at info@wonedi.com and provide your order number and reason for cancellation. We will do our best to cancel your order before it is shipped. However, if your order has already been shipped, we cannot cancel it, but you may return the product in accordance with our Return & Refund Policy.
Please note that if you cancel your order after it has been shipped, you will be responsible for the cost of shipping it back to us.
Refund Process
If your order has not yet been shipped and you need to cancel, we will issue a full refund to your original payment method. If your order has already been shipped, we will issue a refund once we receive the returned product and confirm that it meets the eligibility criteria outlined in our Return & Refund Policy.
If you have any questions or concerns about our Cancellation Policy, please reach out to us at info@wonedi.com. Our dedicated customer service team is available to help and ensure that your shopping experience with us is a positive one.